Return and Cancellation Policy

Cancellation Policies

Customers can cancel their order within 24 hours of purchase by contacting us via email or WhatsApp. Upon receiving and processing your cancellation request, we will send confirmation via email. Refunds for cancelled orders, if applicable, will be processed in accordance with our refund policy. Please allow a few business days for the refund to be reflected in your account.

Return Policies

At KNOTSNTHREADS, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Due to the nature of prepaid orders and our commitment to offering competitive pricing, we regret to inform you that we are unable to accept returns or offer refunds for prepaid orders at this time.

All prepaid orders are considered final sale, and no returns or exchanges will be accepted unless the item(s) received is damaged or defective upon arrival.

In the rare event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. This may involve providing photographic evidence of the damage or returning the item for inspection. Our customer service team will guide you through the necessary steps to ensure a smooth return process and assist you in resolving the issue.

If you have any questions or concerns regarding our no returns policy on prepaid orders, please feel free to reach out to our customer service team for assistance.